Rescue systems Inc. (RSI) provides a limited lifetime warranty to all hardware devices manufactured by RSI beginning January 1, 2019 and forward.

Limited Warranty

RSI products are warranted in accordance with the full Statement of Limited Warranty stated on our web site,

  • Items that are claimed to be defective must be returned under a pre-assigned Return Authorization /cc Number and should include a detailed description of the conditions existing during use of the item.
  • Pully sheaves and axles carry a lifetime warranty due to wear associated with normal use.
  • RSI will repair or replace the item at our discretion for any product manufactured by RSI. Return shipping to/from RSI is the responsibility of the purchaser.

Warranty Exclusions

Rescue Systems Inc. does not warrant products with unauthorized modification or alteration, improper use, improper maintenance, accident, mis-use, negligence, damage, or if the product is used for a purpose for it was not designed. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Excecpt as expressly stated in this warranty, Rescue Systems Inc. shall not be liable for direct indirect initial, or other types of damages arising out of, or resulting from the use of the product. Products should only be used by trained professional knowledgeable and experienced in their use.  

If you do not completely understand any of the outline User instruction provide on this sheet or if you have any questions, please contact RSI at 1-800-552-1133.